crm_request.html

Purpose: This HTML template defines the layout of the Customer Relationship Manager (CRM) page when customers create a new request from their My Account page.


Notes: This template is almost identical to the contact_us.html template in that it contains the basic CRM form. However, this page is specifically invoked when clicking on the "Add Request" link in the customer’s "My Account" page.

Code Blocks

Note: It is important to preserve the commented tags to ensure the software performs correctly.

      [crm_name]
      [crm_email]
      [crm_subject]
      [crm_message]
    <!--START: captchascript-->
    <!--END: captchascript-->
      [crm_header_title]
    <!--START: myAccount-->
    <!--END: myAccount-->
    <!--START: CATEGORY_HEADER-->
      [CONTENT]
    <!--END: CATEGORY_HEADER-->
      [custid]
      [orderid]
      [productid]
      [crm_department]
      [deptdropdown]
      [crm_name]
      [name]
      [crm_phone]
      [phone]
      [crm_email]
      [email]
      [crm_subject]
      [crm_message]
    <!--START: captcha-->
    <!--END: captcha-->
      [crm_button-add-ticket]
    <!--START: CATEGORY_FOOTER-->
      [CONTENT]
    <!--END: CATEGORY_FOOTER-->

Note: Code blocks and their respective variables will only work with specific template pages.

Variables

Note: Many of the following variables are dynamically inserted from your cart’s Settings ->Design ->Store Language section.

  • [crm_header_title] – Displays the Title of the “Add New Request” heading of the page. (See Settings ->Design ->Store Language)
  • [custid] – Used by the Software to reference (and insert) the Customer’s Database record.
  • [crm_department] – Displays the Title of the “Department” field heading on the form. (See Settings ->Design ->Store Language)
  • [deptdropdown] – Inserts the Department drop down menu to select a department for the ticket. (See CRM settings in Settings ->General ->Store Modules)
  • [crm_name] – Displays the Title of the “Name” field heading on the form. (See Settings ->Design ->Store Language)
  • [name] – Inserts and references the customer record’s Name information.
  • [crm_phone] – Displays the Title of the “Phone” field heading on the form. (See Settings ->Design ->Store Language)
  • [phone] – Inserts and references the customer record’s Phone information.
  • [crm_email] – Displays the Title of the “Email” field heading on the form. (See Settings ->Design ->Store Language)
  • [email] – Inserts and references the customer record’s Email information.
  • [crm_subject] – Displays the Title of the “Subject” field heading on the form. (See Settings ->Design ->Store Language)
  • [crm_message] – Displays the Title of the “Message” field heading on the form. (See Settings ->Design ->Store Language)
  • [crm_button-add-ticket] – Displays the Title of the “”Submit Request” button/link on the form. (See Settings ->Design ->Store Language)
X